04-13-2020 09:28 AM
Background: We just upgraded to OnBase Foundation v19 EP2, and are looking to have our development team connect the Diagnostics Console installed on their workstations to a remote application server. Read through the Diagnostics Console MRG extensively, but am unable to get our team to connect.
So far, I have:
I have never configured the Diagnostic Console for remote access. Not sure what else I can try here, and help would be greatly appreciated!
04-14-2020 03:28 AM
For OnBase Foundation EP1 this is what I had to do to get remote Diagnostics working.
On my production application and web servers I opened “C:\Program Files (x86)\Hyland\Services\Diagnostics\appsettings.json” in Notepad
Changed the BindIP from "http://localhost" to "http://0.0.0.0"
Saved the appsettings.json file
and finally, restarted the “Hyland Diagnostics Service” service
This is per the "Configuring the Diagnostics Service for Remote Access" section in the Diagnostics Service MRG (DiagnosticsService_FoEP1.pdf)
RESULTING JSON FILE
{
"Port": 8989,
"BindIP": "http://0.0.0.0"
}
04-14-2020 05:40 AM
Hi Jim,
Thanks for the comment. I have zero familiarity with JSON, and am using Foundation EP2 for reference. This may explain why I did not actually have the BindIP parameter in appsettings.json, just:
{
"Urls":http://localhost:8989"
}
So I ended up replacing the contents of appsettings.json with the JSON file you posted, restarted the service, and was able to connect remotely using the following format:
Thanks a ton for the help sir!
04-14-2020 03:04 PM
Happy to help. It was timely as I just figured it out today for our environment.
I'm happy that Hyland continues to innovate and move towards the future but I find it difficult to keep up with the changes and minutia that needs to be hunted down, tested, and hope that what fixes the problem doesn't cause new ones. Being a one man shop, without the community I would not be able to upgrade or support our systems and modules.
A fine example of this is the 4 different ways this problem is resolved regarding version 17, 18, EP1, and EP2. The BindIP setting is probably deprecated for EP2. If you used this it may have worked.
{
"Urls":http://0.0.0.0:8989"
}
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