06-20-2014 10:43 AM
06-20-2014 11:12 AM
Josh,
It's pretty odd for a computer to lose it's file extension to application mapping midway through the day. At the time that this error occurs, can the user open a Word Document through Explorer (Outside of OnBase)?
What version of OnBase? What OS is the computer running? Is this error occurring though straight retrieval or in a Core Based Workflow Queue?
Cheers,
Seth
06-20-2014 11:17 AM
I should also have asked "What version of Word/Office?"
Cheers,
Seth
07-03-2014 06:07 AM
So this is with OnBase 12 thick client, happens with Microsoft Office 32/64 bit, and typically the user will also be using microsoft word outside of OnBase. They are pulling up these word documents from retrieval when it occurs.
09-11-2014 06:54 AM
Has anyone else experienced this? We see this very frequently, and have yet to find a permanent solutions. Rather than restarting, I have asked my users to open the host application prior to selecting the file from OnBase. For example, if a DOC or DOCX file is causing the issue, then open word first. This still throws a corruption error, but does allow the user to continue.
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