In OnBase Client, on my desktop (Windows 10, with Adobe Pro), I can run a query, open a document that I need to Reindex, and still be able to see the document and reindex to correct missing fields. On my employee's Client, when she opens the document and moves it. She clicks reindex, but when she does, the keyword fields are blue and won't allow any entry. If you then close the document, right click on the query result again, and then click reindex, it will allow you to reindex. But then you don't have the document open to see the information you are trying to index. Then to add more intrigue to this, when we go to try the next document, I can't even get the reindex to work. It is grayed out. I have to close the client and reopen it to do one more document and then the same thing happens.
I have checked my user settings vs the employee, and both are exactly the same. Employee is using Windows 7 and does not have adobe pro, but I certainly should be able to have a document open and reindex it at the same time.
