03-14-2012 02:21 PM
We are upgrading our computers from Windows XP to Windows 7 64-bit. We are coming across a random problem where some computers can print and some cant. On the computers that cannot print, we get an error that says: Error Creating redirected Printer DC. You click ok, and another error displays: Driver Name:"winspool" Device Name: " the printer name " Port: "".
The document does not print. Then we have some computers where we have no problem printing. We are using a shared network printer and all the settings are the same for everyone.
On the few computers that this has occured on, I have noticed that API does not work either. I dont know how they are related, but it seems to be a consistent symptom.
Any help would be very much appreciated! We have been working on trying to fix this for weeks!
Thanks, Denise Erickson
Postal Credit Union
04-25-2012 01:08 PM
Hi Denise,
I'm not sure if you had contacted Tech Support or API Support already with this issue. If you have, please just disregard the below suggestion.
Researching on the error message seemed like it could be a domain controller error, so I would check to see if these machines that you are accessinng to is actually in your network domain. If it isn't, not only will you not be able to print or access the Applicaiton Server (in which Hyland Services API must access, if Application Server is only accessible from within your domain), you won't be able to do many things like access a network folder that's only accessible if you are in the domain, or access the Outlook Exchange Server, etc.
09-03-2013 12:34 PM
Denise,
We apologize for the delay in responding to your inquiry. Hyland is currently in the process of ensuring all questions are responded to and/or answered. If your inquiry is still relevant or requires further assistance, please do not hesitate to repost your inquiry or contact your first line support team.
Please let us know if you are still in need of assistance. if not, we will consider the issue resolved and mark this post as such.
Regards,
06-14-2016 09:13 AM
01-25-2017 11:02 AM
Find what you came for
We want to make your experience in Hyland Connect as valuable as possible, so we put together some helpful links.