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On Base scan client

Larry_Baker1
Champ in-the-making
Champ in-the-making
After a power failure this weekend any admissions we put in do not come up when the Patient Code is keyed in after scanning documents.Patients that were entered before Monday will come up.The information is in Allscripts and will come up in other applications.
2 REPLIES 2

Corey_Jenkins
Star Contributor
Star Contributor

Have you restarted all servers after the power failure?  Do you know if your servers fully lost power?  If some went down and others did not, you will need to perform at the minimum a reset.  Use the  iisreset /noforce to reset your Onbase.  If that doesn't work, then I would restart each server one by one.

Larry_Baker1
Champ in-the-making
Champ in-the-making
Thanks that worked.