08-12-2024 09:17 AM
Hello, for some reason when I log into the thick client to check what batches are in what scan queues, Everything is empty except for awaiting commit. On the Unity Client however, I can see all batches that are within their respective queues. Has anyone else run into this problem? I am on OnBase EP3. I installed the PDF Framework license and this started happening after that.
Thanks in advance!
08-12-2024 11:50 AM
Hi Tomas,
Are the Scan Queues configured as Capture Processes by chance? Check out the Batch Processing tab of a Scan Queue by going into Configuration | Import | Scan Queues | <Select Scan Queue> | Process options. If it's a Capture Process, you'll see a checkbox selected in the top right named 'Enable Capture Process Designer (Unity Client only)'.
Thanks,
Joel
08-12-2024 11:50 AM
Hi Tomas,
Are the Scan Queues configured as Capture Processes by chance? Check out the Batch Processing tab of a Scan Queue by going into Configuration | Import | Scan Queues | <Select Scan Queue> | Process options. If it's a Capture Process, you'll see a checkbox selected in the top right named 'Enable Capture Process Designer (Unity Client only)'.
Thanks,
Joel
08-19-2024 08:33 AM
Sorry for the long reply, but yes that was the issue. I have no idea how that magically got selected, but that fixed the issue! Thanks for your help!
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