Hyland

David_Taylor · ‎05-19-2023

My organization uses the OnBase APIs extensively for integrations. I've been OCAPI certified since 2018, and my certification is now expired. I'm questioning whether there's still any value in renewing my OCAPI certification. According to this post from @Daniel Quill, being certified should grant a developer direct access to the Hyland API team, but recently I've had some issues and found I don't have access to the support form that is mentioned in the article. After opening a ticket with Hyland I was told that all issued had to go through my FLOS, so it seems this blog post is no longer accurate. Additionally, as you can see in this post, it appears that access to the SDK documentation does not hinge on being certified. Does anyone know of any good reason our organization should spend the money on recertification?

Adam_Kuhn · ‎05-19-2023

Hi David!

1) So, generally speaking, if there is an OCAPI certified individual at your organization (whether you are a customer or a reseller) you have direct access to support from the Hyland API Support team. If your organization is NOT certified, but you operate through a reseller, then you would use their support process; assuming your reseller has an individual who is OCAPI certified, they would then contact the Hyland API Support Team through the Tech Support ticket submission process on Community, and we would be tagged in to help where needed. If your cert has expired but you are supported by a reseller with an OCAPI certification, the main benefit in pursuing recertification regarding the issue support process would be eliminating this intermediate step and dealing directly with Hyland.

If the Customer is not API certified but the Customer's reseller is:

the Customer should contact the reseller's first line of support
If the reseller needs assistance, they contact Hyland Technical Support
If the issue is not resolved via Hyland TS, they will reach out to Hyland API Support, who will assist TS in resolving the case.

2) SDK access is not tied to the certification. In the past, it was certification walled, but that is no longer the case.

3) Being *initially* OCAPI certified grants you access to the license necessary to use Unity Scripts (Unity Automation) upon successful completion of the certification course. This license, once granted, does not expire.

Let me know if I can clarify anything else 🙂

View answer in original post

Scott_McLean · ‎05-19-2023

I'm pretty sure access to the Unity API SDK is still tied to certification. You can get to SDK.OnBase.com without certification, but the Unity API section won't be available unless at least one person in your organization has an active cert.

Although Hyland has modified the process, requiring FLOS to submit tickets on your behalf, access to the API support team (for assistance with code) is also still tied to the cert.

Sydney_Simpson1 · ‎05-19-2023

That.... may not be entirely accurate, Scott. I'm not API Certified, nor is anyone in my organization (my FLOS has one person who is), but I can still access all of the Unity API sections of the SDK, because I've used them as guides to write several scripts for my solutions in the last year.

Adam_Kuhn · ‎05-19-2023

Sydney is correct. Scott, if you cannot access the Unity API section of the API Documentation website (sdk.onbase.com) let me know and I'll look into it.

David_Taylor · ‎05-19-2023

> access to the API support team (for assistance with code) is also still tied to the cert

I'm confused by that statement. As I mentioned in my post, I have been certified for years but to my knowledge I still don't have access to the API support team. Hyland has forced me to go through my reseller even for API issues.

Hyland

Is There any Value in OCAPI Certification