How to stop errors when a previous admin deleted files improperly?

[Jared_Bellow]

Hello,

I'm working with a reseller and have a case open for a customer who took over an OnBase system from a previous administrator. They were experiencing some errors in the Workflow Timer Service related to platter management. I enabled some file level logging and they were absolutely flooded with errors like this:

      <col name="time">7/13/2017 1:28:51 PM</col>

      <col name="TimeSpan">N/A</col>

      <col name="ThreadID">0x00000035</col>

      <col name="User">3649</col>

      <col name="HTTPSessionID">h32dkgynkiq2rkxctkbtfmnt</col>

      <col name="SessionGUID">2a93c74d-31f0-4976-a0e9-e2ef5b846fae</col>

      <col name="SessionID">9829799</col>

      <col name="Datasource">OnBase</col>

      <col name="Diskgroup">108:1:1</col>

      <col name="Path">[REDACTED]</col>

      <col name="Message">Opened Doc File FAILED: Internal Error opening stream [mode:rb]</col>

      <col name="Sequence">2149580</col>

      <col name="LocalSequence">0</col>

We traced this down to files that were improperly deleted somehow, directly from the file system instead of through OnBase. We don't know exactly the scope of it, but there is no Copy 2, the files do not exist on a test or development server, and they are on OnBase 12 where there are very scant Platter Management tools.

Is there any way to get a lid on these errors or move files in afflicted diskgroup volumes to a new, intact disk group?

[AdamShaneHyland]

Hi Jared,

You can run a Platter Management Analysis to determine if there are any missing files in the Disk Groups associated with Documents.  It will result in a report of the files which can be reviewed later.  If the system has multiple Copies of the files, it will let you compare one copy against another and further resolve any discrepancies between the respective Disk Group Copies.

You can use the Disk Group Analysis Service to schedule the Analysis of the Disk Groups.  There is more information about this within the Platter Management MRG under the  Disk Group Analysis section.

Take care.