Getting a "Invalid URI: The format of the URI could not be determined" error in OnBase Thick Client

[Sara_Berry]

Getting a "Invalid URI: The format of the URI could not be determined" error in OnBase Client when trying to pull up documents. Same documents can be accessed in Unity client and in classic mode. Application Server is operational and all services are running. Both client and application server have been reinstalled with no change. Any ideas?

[AdamShaneHyland · Accepted solution]

Hi Sara,

When this error is received using the OnBase Thick Client, it is typically because the client is configured for Core-based Workflow.  The action of trying to retrieve the document is calling out to the Application Server from the OnBase Thick Client loading any related Workflow System Tasks.  My guess is that the OnBase Thick Client is unable to access the Application Server to make request.

I would check the Application Server configuration (Config | Utils | Application Server) in OnBase Configuration to validate the correct URL to the OnBase Application Server (i.e. http(s)://hostname.domain.com/ApplicationServerVirtualDirectory/Service.asmx - make sure to include Service.aspx on the URL).

Take care,