08-22-2023 11:14 AM
Hi,
during export Workflow LifeCycle I have an error:
Export Failed
Error
An unspecified issue has occurred. Consult the diagnostics console for more information.
In the Diagnostics Console I have a record:
System.OutOfMemoryException: Array dimensions exceeded supported range.
at System.Collections.Generic.Queue`1.SetCapacity(Int32 capacity)
at System.Collections.Generic.Queue`1.Enqueue(T item)
at Hyland.Common.Core.ChangeControl.BusinessLayer.PackageGraph.<BreadthFirstTraverse>d__34`2.MoveNext()
at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
at System.Linq.Enumerable.<SelectManyIterator>d__23`3.MoveNext()
at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
at System.Linq.Enumerable.<TakeWhileIterator>d__27`1.MoveNext()
at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
at Hyland.ChangeControl.Engine.Engine.GuidManager.AssignBaseGuids(IEnumerable`1 exported, PackageGraph graph)
at Hyland.ChangeControl.Engine.Engine.GuidManager.AssignGuids(IEnumerable`1 referencePairs, ExportPackage package)
at Hyland.ChangeControl.Engine.Engine.ObjectExport.ExportRelatedItems(RowData baseObjects, ExportDefinition excludedObjects)
at Hyland.ChangeControl.Engine.Engine.ObjectExport.PerformAllExportSteps(ExportDefinition expDef)
How to troubleshooting this? I don't have any idea.
08-22-2023 11:23 AM
Hi Kamil,
We had a lot of issues with exports on earlier builds of 22.1. It's mostly better now that we are on 22.1.20, but did require another upgrade to resolve the out of memory errors.
08-23-2023 05:30 AM
Hi everyone,
There were a couple bugs that are a being addressed in the software around memory consumption while exporting configuration items in 22.1. One of them has already been resolved as of 22.1.19.1000. The other one is still open and being worked on by our R&D team.
My recommendation would be to test your export in a build of 22 that is higher than 22.1.19.1000 to see if you are able to export. If not, please open a case with your support team and reference Jira ticket# CONFIG-2324.
08-22-2023 11:20 AM
Hi
What version of OnBase are you using?
08-22-2023 11:24 AM
Hi
22.1.1
08-22-2023 11:23 AM
Hi Kamil,
We had a lot of issues with exports on earlier builds of 22.1. It's mostly better now that we are on 22.1.20, but did require another upgrade to resolve the out of memory errors.
08-22-2023 11:27 AM
Hi
Any workaround for 22.1.1 version?
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