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Export Workflow - System.OutOfMemoryException: Array dimensions exceeded supported range.

Kamil_Minkowski
Star Contributor
Star Contributor

Hi,

 

during export Workflow LifeCycle I have an error:

 

Export Failed

Error
An unspecified issue has occurred. Consult the diagnostics console for more information.

 

In the Diagnostics Console I have a record:

System.OutOfMemoryException: Array dimensions exceeded supported range.
at System.Collections.Generic.Queue`1.SetCapacity(Int32 capacity)
at System.Collections.Generic.Queue`1.Enqueue(T item)
at Hyland.Common.Core.ChangeControl.BusinessLayer.PackageGraph.<BreadthFirstTraverse>d__34`2.MoveNext()
at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
at System.Linq.Enumerable.<SelectManyIterator>d__23`3.MoveNext()
at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
at System.Linq.Enumerable.<TakeWhileIterator>d__27`1.MoveNext()
at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
at Hyland.ChangeControl.Engine.Engine.GuidManager.AssignBaseGuids(IEnumerable`1 exported, PackageGraph graph)
at Hyland.ChangeControl.Engine.Engine.GuidManager.AssignGuids(IEnumerable`1 referencePairs, ExportPackage package)
at Hyland.ChangeControl.Engine.Engine.ObjectExport.ExportRelatedItems(RowData baseObjects, ExportDefinition excludedObjects)
at Hyland.ChangeControl.Engine.Engine.ObjectExport.PerformAllExportSteps(ExportDefinition expDef)

 

How to troubleshooting this? I don't have any idea.

2 ACCEPTED ANSWERS

Larissa_Armand
Elite Collaborator
Elite Collaborator

Hi Kamil,

 

We had a lot of issues with exports on earlier builds of 22.1. It's mostly better now that we are on 22.1.20, but did require another upgrade to resolve the out of memory errors. 

View answer in original post

Mike_Walkuski
Employee
Employee

Hi everyone,

 

There were a couple bugs that are a being addressed in the software around memory consumption while exporting configuration items in 22.1. One of them has already been resolved as of 22.1.19.1000. The other one is still open and being worked on by our R&D team.

 

My recommendation would be to test your export in a build of 22 that is higher than 22.1.19.1000 to see if you are able to export. If not, please open a case with your support team and reference Jira ticket# CONFIG-2324.

View answer in original post

25 REPLIES 25

AdamShaneHyland
Employee
Employee

Hi @Kamil Minkowski ,

 

What version of OnBase are you using?

Hi @Adam Shane 

22.1.1

Larissa_Armand
Elite Collaborator
Elite Collaborator

Hi Kamil,

 

We had a lot of issues with exports on earlier builds of 22.1. It's mostly better now that we are on 22.1.20, but did require another upgrade to resolve the out of memory errors. 

Hi @Larissa Armand good to know.

Any workaround for 22.1.1 version?