Disconnected scan performance

[Patrick_Beran]

Hi,

We are on onbase version 16 running disconnected scanning and the scanner slows down while sending documents to the workstation.

After about 50 pages, we see a delay of about 1-2 seconds between each subsequent page.

Has anyone run into this issue?

[Rick_Varela]

Hello, this is probably due to the PC where the scanner is connected not having sufficient ram/cpu. Also if you have an anti-virus application running you can try disabling it and see if this improves or corrects this.

If you cannot disable it, most virus apps will allow you to exclude a directory of file extension from being scanned, try this. Another thing to check is make sure you have compression turned on in the scanner for both bitonal and color images, hope this helps!

[Patrick_Beran]

Hi,

The PC's are new with 16GB of RAM with I7 processors.

We checked the compression settings and already had that turned on.

We tested the scanner with native Kofax scan software and we did not experience the slowdown.

Do you have any other ideas why the disconnected scanning would slow down?

[Edgar_Cisneros]

Hi Patrick,

Could be some of the scanner driver settings and image enhancement settings you have turned on. Things like border removal, hole punch removal, blank page recognition, auto rotate/text orientation recognition, auto deskew etc.

Turning some of those off that aren't important should speed up scanning. From my experience, turning off barcode recognition and auto rotate have the biggest impact on scan speed.

[Rick_Varela]

Patrick try doing this. Mimic the same scanner settings that you were using with the Kofax scan utility, sometimes we use a different set of feature when using the utility vs the actual driver settings when scanning live.

When you scan using the Kofax utility you are scanning to your local pc, verify if you are scanning local or out to a network share somewhere, open up taks manger, check CPU, Ram/Network..See what this looks like. 

Did you check to see if you have any antivirus running? If so disable it or see if you can create a file type exception and create the exception for .tiff and .jpeg

I dont know what scannner you are using but change the page setup from scanner max to 8.5 x 11 and see if this helps....