Concurrent licenses Being consumed using Unity API

[Smitha_Challa]

Hello,

Whenever we  try to access Unity API through some webservices and connect to On Base our concurrent license is being used.

If we directly login to onbase using the thick client, it consumes enterprise Concurrent license. See screenshot of Currently logged in users from unity client.

3 users logged in(2 of them are using Enterprise Concurrent  license and 1 concurrent license). The concurrent license call is being made from our  application. . Our application it calls the web service and the service is what actually connects to onbase. 

• An error occurred within the Unity API: Could not acquire concurrent license #(16), product type 'ClientConcurrent'. Maximum number of concurrent licenses reached.

This is a problem because the next time someone connects to onbase using our application, we are getting Maximum  concurrent license exception. 

Did we have unlimited concurrent licenses before and now something has changed. We have been having this problem since 1 week. 

I added a line of code  to specify the license type in while making a connecting using API.

var authenticationProperties = Application.CreateOnBaseAuthenticationProperties(ObWebServiceUrl, userName, password, ObWebDataSource);
authenticationProperties.LicenseType = LicenseType.EnterpriseCoreAPI; 

error occurred within the Unity API: License type 'EnterpriseCoreAPI' for client type 'Hyland.Core.License.ConcurrentLicenseStrategy' is not properly licensed

Thank you

[Chris_Tucker · Accepted solution]

Hi Smitha,

EnterpriseCoreAPI is a different license than Enterprise Concurrent Client, which is why you recieved an error when specifying that LicenseType off of AuthenticationProperties.

Regarding the API consuming a concurrent license instead of an enterprise license, I'd recommend contacting your first line of support. They'll be able to look at your specific licensing configuration, which will help in diagnosing the issue.

Chris