How to release a active license

[Julie_Brown]

In the Client, User Currently Logged In, I have one user that the Workflow Concurrent Client SL and Concurrent Client licenses stay active even after the user exits the Unity Client.

The users Login Time is 04/25/2019 11:23am Active

They exited OnBase a few minutes later but the licenses are still in use

Is there a way to release an active license other than doing a IISRESET?

[Tom_Yimet]

I would definitely like to know this answer as well. I've resorted to scheduling an IISReset nightly after hours to release the licenses that get caught up like this. (Multiple users)

[Grant_Smith]

I just got some awesome information from my FLS. there are 2 things you can change in your web.config. I tested it last night and it seems to have worked.  Make a copy of the file first, just in case it crashes.  

find <sessionState mode="InProc" go to the end of the line and lower the timeout from 20 to 10, unless people need to be in there longer than 10...  (both WebServer and AppServer)

then find <session enableTimeout="false" /> and change it to true (<session enableTimeout="true"/>) (AppServer only)

saving this will reset your app pool, so you may want to do it after hours, or let people know you are going to reset things really quick. that seems to have worked for my company!

[Julie_Brown]

Thanks Grant I will give it a try

[Thomas_Reu]

Regardless of your solution to this issue, you should likely have a nightly iisreset scheduled anyway (this is not an absolute).  However, this can handle a whole host of potential issues and all during off hours.  So, it is just a good policy.  Plus it is incredibly easy to implement and maintenance is as close to zero as it gets.