02-09-2015 08:09 AM
I have a user who is having problems attempting to email a doc from OnBase in our Citrix environment. It started out as one and the problem appears to gradually be growing out to others. The issue is as soon as they click to email, OnBase just closes on them. I've gone through the standard steps (re-create the profiles, ensure outlook is installed and they have profiles set up properly.. ensure OnBase is configured to use the default mail client (outlook) etc) I've also attempted to have them try to access and email in various different ways, but same result.
Has anyone ever experienced this issue before? Are there some troubleshooting steps I might be missing?
Any help is appreciated, I'm at a loss at what could be going on.
Thanks,
02-09-2015 08:42 AM
02-09-2015 09:11 AM
I think Tony is right an you'll need to use your FLOS to get a resolution, but a troubleshooting question (or nine) I think needs to be asked:
02-10-2015 08:44 AM
What version/client of OnBase? What version of Outlook? Is Outlook 32-bit?
02-13-2015 12:30 PM
Version 13.0.2 and 64 bit outlook
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