500 Internal Server Errors returned from REST API Queries & Image Retrieval

[ybxdde]

Is there somewhere to look on the Onbase server side to help determine why we are getting quite a few 500 Internal Server errors on both REST API Queries and REST API Image Retrieval calls? 

For the Image Retrievals, I'm able to immediately try the retrieve by docID again with success.  Same with the Queries, I'm able to take the Qwerty ID created by the first call and run the results REST call with success.  

[AdamShaneHyland · Accepted solution]

Hi @Diane Estes ,

The first step in troubleshooting is to determine what errors are causing the HTTP 500 responses.  Assuming you are getting the access token from the Hyland IDP, you can review the ApiServer profile messages from Hyland Diagnostics and look at the Message and Exception columns.  There you should see the messages to help determine the root cause.

Best wishes.

[ybxdde]

ok thanks, we'll start from there, sometimes diagnostics gives good info, other times not so much.  thank you!