User Permissions

[Wayne_Collins]

Good Afternoon,

I have two users who were using both using OCR engine version 16.5. When we upgraded to version 12 SP1 I also upgraded their OCR engine to 16.6. The problem is now that their permissions seem to have changed. Auto-indexing options are greyed out for them where previously they were able to configure and run their own auto index batches.

Does anyone know how I can recover their auto index privileges?

Thanks

[Justin_Fandl]

Wayne,

I would check under the Workstation Registration (Admin | User Management | Workstation Registration) and ensure the the appropriate Automated indexing license is assigned to the currently logged in workstation where they are attempting to process documents.

Thanks,

[Jason_Jackman]

Hi Wayne,

You may also want to check in Configuration | User Groups & Rights | Product Rights -> Under "Registered Processing Products" there is an option for "Automated/Intelligent" Indexing.

[Wayne_Collins]

Thank you Justin and Jason,

Justin , we were already configured as per your response, but Jason's solution was the missing link!