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Re-Run Ad-hoc OCR Process for OCR'ed documents

There was a OCR configuration change done for around 10 document types which belong to same Document Type Group. Now, I need to re-run the OCR process for all the documents that had already been OCR'ed. Can we OCR all the documents that are in the Do...

Send to Status Step - documents stuck

Hello, I have the following Custom Scan Queue (all steps configured with default evaluators): Import -> Wait -> Advanced Capture -> Custom Processing (Pre-processing, assigning keywords) -> Custom Processing (change doc status to Unindexed) -> Index ...

Resolved! Image flashing in viewer window when scanning document

We experience a random issue where the scanned image (in Epic Viewer window) flashes.  This is mostly happening in Citrix (Scan to Epic) and it only happens with the "thick paper/plastic card" scan format.   Scanned image displays in Viewer, starts f...

2gb OCR file stays in awaiting index

we have an OCR indexing and commit some pdfs. We ran into issues with 2gb files, they would either run for more that 20hr or just stay in awaiting index. we desisted to make the files smaller to 150 to 200mb by just print to pdf and selecting 2000 pa...

Duplex Scanning Crashes Unity Client EP3

I am using Unity Client EP3 (20.3.18.1000).  I am in the process of a parallel upgrade from 16 to EP3.  Was just getting ready to release this to the rest of my users when one of my test users discovered this issue. When a user Imports a document usi...

How do I verify Full Page OCR functionality?

Hi there, I have recently installed Hyland OCR engine for Data Capture Server 64 bit, Hyland Data Capture Server and Hyland Data Capture Server Configuration on my machine. However, I am not sure whether it is working correctly or not. Do you have an...

Resolved! Advanced Capture - Second Capture Group Keyword Type when a value is in the second/following row

Hello, Consider the following invoice layout:                Item Code/Description                                          QTY                    Price                    Total Row 1:    XXX0001                                                       ...

Resolved! Old VPD Install File

It has been brought to my attention that different versions of the VPD are creating TIFF's at much higher resolutions than others and there is no settings to change with the VPD so I would like to confirm with installing different versions but the VP...

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