Batches with Multiple Documents Stuck In Image Processing Status Queue for AP Invoice CPD

[Lynn_Slaga]

We have a CPD that processes invoices from Mailbox Importer accounts and sends to Brainware.  I have two AP Invoice batches stuck in Image Process - Conversion to TIFF. I have tried clearing process locks to no avail. One batch has 12 documents and the other 26 documents. Most invoice images are in TIFF, but a few are still PDF. Need assistance in troubleshooting and resolving the stuck batches.  All other batches are flowing into the system as expected; just these to batches stuck in Image Process Status Queue.  I opened a support case 01717104, but am being told I need to engage Professional Services.  We are on EP5 21.1.24.1000

[Joe_Meadows]

Hey Lynn,

I know that you and I have already spoken via the support case. However, I wanted to let you know that this has been escalated via our support organization and someone will be reaching out to follow up shortly. Thank you for bringing this to our attention. 

[Adrienne_Dubose]

Any update on this issue? We are encountering it now.