Sarah, I'm interested in Corinthia's item as well. We tried working with Epic and it seems they don't process T08s which seem appropriate for this. T02s cannot update the doctype in Epic either.
Other concerns I have relate to the document correction request form being launched within the Epic viewer. When building my custom form and DC workflow solution, I encountered the following which seem to be consistent with Hyland versions too:
The form as filled out in the Epic Viewer window does not allow the following keyboard functions: TAB, DELETE, or CTRL+V for pasting (right click paste works though). As a result, keyboard users tend to dislike the solution.
I'd like to see Hyland make a push for Epic to make the integrated solution better by addressing these items.
Lastly, our organization uses the thick client still (I know, I know) which forces us to use the Split Document action in workflow. The Split Document action does not 'fill document handle keywords' like the Copy Document action does which results in the inability to capture the new document handle of the split document (DH does not fill on original document that the split action is used on). SCR# 321523 has been created for this as of 7/16/2019.
The Document Correction solution has been around for a while and I don't really expect any urgency on that Split Document action but I would say a large user base over various organizations would like for Epic to address the viewer window keyboard limitations and updating doctypes via a T02 or T08. Sending a T11 then a T02 with the doctype Filed in Error results in excessive processing for OnBase, the interface engine, and Epic.
