Using a varible to determine sender for email notification

[Keith_Krumbine]

The Send Notification workflow action does not appear to take a property as an option to define the sender address of an email notification.  Is there a way to dynamically set the sender?

[Paul_Lloyd · Accepted solution]

This functionality does not currently exist, but there is an existing Enhancement Request for it:

Software Change Request (SCR ) #130825: Add the ability for a sender's e-mail address to be set from a keyword value or property when using any of the "Notify - Send Notification" actions

Any reader who would like to associate their organization with this enhancement request should contact their first line of support, and quote the SCR number.

In the meantime, a possible workaround if there are only a small number of possible senders, is to use workflow rules to call different copies of the Send Notification action, each with one of the sender addresses

[Julie_Brown]

@Paul Lloyd 

Could you elaborate on how to use Workflow rules to call different copies of the send notification with different sender addresses. Is this possible in OnBase17?

I have 2 sender email addresses I would like to use for sending notification emails, besides the default sender. 

[Paul_Lloyd]

You use a sequence of Check Keyword Value (or Check Property Value) rules, then use different Send Notification Actions, each with a hard-coded ender value.

Here's an example, using an OnBase 18 Studio,  using Check Keyword Value rules:

Here I have two sender email addresses tom@acme.com and jerry@acme.com

First I check if the desired sender is Tom:

If this rule returns true,  I call a Send Notification action with sender tom@acme.com:

I then use a Break Processing action after sending the notification.

If the Keyword Value didn't match, I try Jerry:

And a match gives this Send Notification action:

Again, I use a Break Processing Action after sending the notification.

If I didn't match Tom or Jerry, I send the notification using the default:

Although my example uses OnBase 18, it should work in OnBase 17 too.

Incidentally, the original SCR #130825: Add the ability for a sender's e-mail address to be set from a keyword value or property when using any of the "Notify - Send Notification" actions has been completed and is available in EP 3 and later:

[Julie_Brown]

Thanks Paul, I will give it a try 🙂