Hi Richard,
Document Distribution should be generating the email content exactly as specified in the Delivery Template. As far as Doc Distribution is concerned, it doesn't matter what standard you are using or even if the formatting is valid at all. However, the client attempting to render the HTML would certainly care if the code was valid.
I would first confirm that the code you have in the delivery template renders as expected outside of OnBase. If it does, then I'd look for differences between that code and the code of the email being generated. If there aren't any differences, then perhaps the email client doesn't support the formatting being used. If there are differences, I would suggest working with your first line of support to help determine why the code in the generated email is different from what is specified in the template.
I hope this helps and please, post any updates back here.
~Bob
