04-10-2024 05:53 AM
Is it possible to hide archived queues so they don't show up in the workflow? I'd like to clean up our workflow by removing old queues but want to retain the documents so I can create a "Archive View" to look up archived documents. I see the option to remove from workflow but it states it removes the document /item and history from workflow. Thanks!
Tracy
04-10-2024 07:26 AM
You can archive items from workflow in the the Explorer grid by right clicking on an item, selecting Workflow, and then selecting Archive. You can also do this by selecting Workflow in the menu and then Archive. This will retain the workflow history and the item will no longer be in workflow.
You can also configure the queue to archive automatically by opening the queue properties, selecting Removal, set removal method to archive, and then set when to apply that action. If you leave Days, Hours, and Minutes as 0 then will happen immediately unless there are a lot of items in the queue already. If there is a large volume then it will take some time for Workflow Agent to process them all.
I do not know a way you can hide queues but you can remove the users and groups from the queue so it is not visible to non-manager users. You can also remove queues from workflow once they no longer have items. The deleted queue names should still show in workflow history for any items that entered those queues.
Hope this helps.
04-10-2024 11:32 AM
Yes that is how to delete the queue. FYI there is no 'easy' way to undelete a queue once you do this.
No there is no ready-made function to un-archive. In theory you could use an iScript to read a document's workflow history archive info, identity the last queue it was in before archive, and then add it to that queue in workflow. This would create a new workflow history event chain and would create a second workflow history archive event chain if archived again.
Questions are good! We're all here to share what we can.
04-10-2024 11:45 AM
Like Casey said its not easy to undelete a queue. For us we normally just remove user rights and routing options to the queue, make a note as to when/why it was decommissioned and move on. Just another option to keep some back history and to remove at a later date when you are comfortable.
Ryan
04-10-2024 12:38 PM
Thanks Casey and Ryan, very helpful!
04-11-2024 06:18 AM
Find what you came for
We want to make your experience in Hyland Connect as valuable as possible, so we put together some helpful links.