Hello,
We had a project to upgrade some laptops with SSD drives for speed and reliability. The SSD drives contained a new sysprep Windows 7 64-bit image so they were all new clean reference builds. When joining to the domain we kept the same computer name (computers are named as their asset tag).
Onbase obviously senses the new windows image or something has changed, but the computer name remains the same. The message users get when they log in is:
Warning! [5437]
This workstation's machine ID has changed since the last logon. Any product registrations that have been in use by this workstation may no longer be available. Contact your system administrator for assistance. [ok]
They can click OK and still access the system, but its a nuisance message that they did not have to deal with before and I'd like to fix this for them.
I've tried going on the Onbase server under Admin > User Management > Workstation Registration, and then I deleted a computer name where this occurred When they sign back on they STILL get the message and the computer name returns back into workstation registration with the concurrent licence. I thought maybe deleting it and letting the system re-add it next time they sign on would of worked, as a new virgin computer build would do that same process.
Any idea what I can check?
Onbase 11.0.1
