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System tasks unavailable in the OnBase Client

Thomas_Reu
Elite Collaborator
Elite Collaborator

I just created a System task (just a shell - no code yet).   It is assigned to the correct user groups and doc types.  Why won't it show up as an option under the Workflow tab of the OnBase Client?  Note: I'm on v17sp2, I have saved the workflow and I've even done iisresets.  The system task shows up just fine in the Unity client...

1 REPLY 1

Thomas_Reu
Elite Collaborator
Elite Collaborator

Several days later the system tasks are now available.  I guess I have too many servers.  I do nightly iisresets on all the servers, but most of them don't get touched during the day.  One of these resets must have solved the issue.  However, I don't understand exactly why the thick client would have to wait for an iisreset.  I figured the ODBC connection would handle it.   Can anyone from Hyland provide any insight into that?