We are a healthcare organization and utilize MRN, CSN and HAR as our primary keywords for almost all documents to attach to a patients chart in both OnBase and in Epic. Through a new workflow, we are attaching documents to the OnBase charts prior to sending a T02 out to Epic, we are finding that documents have 2-3 CSN's entered, sometimes multiple MRN's, we even found multiple gender keywords on documents, which causes the chart attachment to fail and needs review.
We have found that some of the cause is multiple bar-codes, while others are human error and misuse of keyword locks. The scan queues do have QA enabled, but that is not stopping the issue.
We would never have multiples of the same keyword and are looking for a way to only allow 1 instance of a keyword on a document. Is there a way to stop this from occurring during the indexing process? Any help or advice is appreciated! Thanks!
