Send Notification file format

[David_Chatterto]

Hello,

When we use the action 'Send Notification' in Workflow, the attached document (Unity form) is shown as a TIF image file. The problem is it only displays a limited amount of information on one page. Is there any way to change it to send it as a PDF or HTML file? We've seen that it used to send the forms as HTML files but then it changed to TIF files.

Thanks.

[Theresa_Yu · Accepted solution]

Hi David,

The sending of Unity Forms as TIF image files was introduced starting in OnBase 17 to address issues with images, signatures, and other components not rendering properly when Unity Forms were sent in native format. 

There is a reference to this change in the following TSKB:

https://community.hyland.com/tskb/000002852-images-on-a-unity-form-template-that-are-stored-as-syste...

You can also find the following note in the Hyland Distribution Service MRG:

Currently, there is no option to change this default behavior.

As a workaround, you could use a UPop/DocPop link  instead, which would present the Unity Form in its native Format. 

[Theresa_Yu · Accepted solution]

Hi David,

The sending of Unity Forms as TIF image files was introduced starting in OnBase 17 to address issues with images, signatures, and other components not rendering properly when Unity Forms were sent in native format. 

There is a reference to this change in the following TSKB:

https://community.hyland.com/tskb/000002852-images-on-a-unity-form-template-that-are-stored-as-syste...

You can also find the following note in the Hyland Distribution Service MRG:

Currently, there is no option to change this default behavior.

As a workaround, you could use a UPop/DocPop link  instead, which would present the Unity Form in its native Format. 

[David_Chatterto]

Thanks Theresa. Strange that when I asked FLOS when this changed and they couldn't tell me.

We still have the issue that it only displays one page,  therefore cutting off large forms. These folks don't use OnBase so pop links are not an option. I'm working with FLOS so will update when I have a resolution.

[David_Chatterto · Accepted solution]

After doing some research, it would appear that most programs don't display all pages in a multi page TIFF. You need to download a 3rd party viewer or use Windows Photo viewer, but this doesn't come with Windows 10 any more.

Personally, I'd love to see the option in OnBase to choose which file type to use when sending Unity forms.