03-31-2021 08:54 AM
Hello, OSEG members!
Your Board of Directors has been hard at work in the past month to work on putting together content and exploring subjects with our Hyland representatives that are relevant to our group. A subject which came up in our recent meetings with Hyland leadership was documentation. We're about to dive in to some deeper conversations about what the community would like to see (in terms of improvement) and I'd love the opportunity to pass on stories from our membership to help drive those improvements.
OnBase Documentation - Two Levels
When I think about documentation, I see two different, distinct types of documentation which can be important to us as OnBase administrators, developers, and users:
I think there is opportunity for discussion on both of these topics, and I'd be really interested in seeing what our members have to offer!
Do you have any success stories or areas where you see opportunity for improvement with Official Documentation from Hyland? What practices (if any) do you employ in your own organization to help document and track processes, procedures, and comments on your applications?
Join the conversation and post your responses below! We look forward to hearing from you.
04-05-2021 08:34 AM
I don't know how many times I've asked support, "What MRG is that in?" There are just too many individual PDFs with many potential crossovers. A searchable wiki containing all the MRGs would be awesome. It would most likely need to be hosted on community meaning errors and new content could be made available immediately, preferably with version control so we can see what was changed and when.
For me, the most inconvenient omission is context. Sometimes it is a case of "I know what all these words mean but I have no idea what you're trying to tell me". Examples of when and how to use a particular feature or configuration would avoid many issues with sub-optimal decision made on a loose understanding of what the MRG is trying to communicate.
04-05-2021 08:50 AM
A few years ago at a TechQuest, one of the best tips I ever received at ANY conference was the existence of CTRL+SHIFT+F in Adobe Reader to do an Advanced Search.
Since then, I keep all the MRGs in a folder on my local machine and I can search all of them at once.
I thought I was the only one who didn't know about it, but I've lost track of the number of people I've shared that functionality with who had no idea it existed!
04-05-2021 08:59 AM
04-05-2021 09:01 AM
04-05-2021 01:15 PM
We have full text search so we imported the MRGs into OnBase and can search across all files for the term or setting.
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