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Issue with 2 users not able to log into OnBase Mobile. EP3, Android, AD Authentication

John_Neidert1
Champ in-the-making
Champ in-the-making

Working with Reseller to Resolve.  But need help.  Two users with AD login can access Unity Client via AD login.  Cannot login OnBase Mobile via Android.  Other Users can login on their mobile device with success to the mobile app.  They are on their work wifi.  Diagnositc returns SID null when the login fails.  But they get SID when login to Unity Client.  We changed one users password.  I used his account from my Iphone and Android device from Ohio to same mobile endpoint an was able to login on his account on both devices.  When I logged in with his account in diagnostics it shows aquiring a SID.  Compared is AD information out of OnBase Configuration in the AD setup.  Both him and the other individual look to have the same information.  We are at a loss to why this is happening and were to look next.  Thanks John Neidert   

5 REPLIES 5

Thanks @John Neidert .

 

Reviewing the full Diagnostics logs would be helpful to understand where the issue is.  Technical Support should be able to help with further investigation.

 

Best wishes.

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