installation of core "fail to configure IIS"

[Matthew_Brown4]

All-

I am wondering if anyone has ran into this problem. We were installing(actually upgrading) 13.0.2 core server side components and received a "fail to configure IIS" error.  We were able to install the web server, diagnostics and some other components on a one by one basis but  when we tried to install the application server, we receive the "fail to configure IIS" error.

We have a test environment, where we were able to run through the entire upgrade with no errors, so we compared all the permissions and prerequisites from our test environment to our production environment and found no differences. Any thoughts or leads are appreciated.

Matt

[John_Kirsopp2]

I ran into that very issue very recently. Make sure you uninstall your old Application server before beginning.

What this issue arises from is that there are files in the virtual directory that "fool" IIS to not allowing the necessary changes. 

1. Uninstall all web components (make sure you jot down important configuration details)
2. Delete any files found in the virtual directories' source location (typically inetpub/wwwroot/appserver & appnet)
3. Reboot the server
4. Install normally.

I hope this helps! 

[Matthew_Brown4]

Thanks for the response. It is just good to know I am not the only one in the universe with this issue.  By web components do you mean IIS, .NET frameworks, msxmls, and other prerequisites or do you mean OnBase web components?

[John_Kirsopp2]

OnBase Web components. The prerequisites and windows "stuff" should be fine. 

[Matthew_Brown4]

Thanks for you answer. I am going to run through it tomorrow...

Thanks again. I ran through the update based on your comments and was able to complete the install. Thanks again.