Hello Esteban,
Thank you for posting to Community.
Typically this type of error message is related to the Default File Format for the Document Type being set to 'Image File Format' (or something other than file format being imported) but the documents being brought in are in a different File Format. To verify what Default File Format is configured, OnBase Configuration > Document > Document Type > select the Doc Type > Settings.
When importing through DIP, if you are importing files of a file format that is different from the Document Type’s Default File Format, you must include the >>File Type Default Keyword Type in the Import Index file. If you do not, you will be unable to view your imported documents.
If your index file does not specify the >>File Type but the file type being imported differs from the Default File Format of the Document Type then you will have issues. Please refer to the DIP MRG under the 'Document Type Default Format Consideration' section for additional information regarding this.
If you find that the Default Document Type is already configured for the file format being imported, please reach out to your First Line of Support to troubleshoot the issue further.
Thanks,
Jonathan Finney
Team Leader
Hyland Software Technical Support Department
