When we ran in to this "feature" we had investigated using the logging possibilities of the new component ( System.Net.Mail rather ), as described here:
www.systemnetmail.com/.../4.10.aspx . We did not try activating it. The reply we received from Hyland was " I received word from QA that there should be no issue with adding this section to the Distribution Service config file. The only thing that I would point out is that it looks like there is a missing end tag in the example they give. Otherwise, there doesn’t appear to be any problem adding this to the Configuration section."
Note, in response to Jum's "no need to look behind the curtain" statement, there is no reason to remove this detail of logging, removing diagnostic tools available. We have had at least 2 cases that would have been simple to resolve if we had the old detailed log but which took days to investigate and resolve. In both cases the SMTP return code and message were explicit. (user not found, message too large.) Even if the response code was returned to OnBase and stored it would have helped.
