Autofill error when used on HTML form in Workflow

[Tammy_Porter]

Reaching out for some help here --- any suggestions are welcome!!

I created an external autofill and set in on a keyword.  This autofill making a call to Active Directory, by either first or last name, and is retrieving the full name and email address for the user searched for. 

There are no issues with the autofill working when I import a document.  What I can't get it to do is correctly fill in values when using an auto-generated HTML form on an ad hoc task in my workflow.  More specifically, if there is only one value returned, it works, but when there are multiple values returned, it fails.  For example, when searching for myself, if I search by PORTER, it retrieves and fills in my full name and email address because I'm the only one.  However, when I search for TAMMY, I get the select box that shows me and every other Tammy that works for our organization, along with the corresponding email address for all of us.  However, when I select myself, the action fails.  My User keyword only has my first name, instead of first and last, and my user email address keyword is blank.

The error in Diagnostics is "Failed to expand keyset 'Test_Tammy'. Keyset is set for single expansion only and has multiple rows for primary keyword type  value 'TAMMY'.

I don't know what that means --- it sounds like it's not recognizing my selection, and instead is trying to fill in all the values instead of just the one?

The workflow action is set to prompt if multiple records exist, which is does:

The autofill is set to allow multiple selection:

Please help --- thank you in advance!

[AlexaKempton]

Hi @Tammy Porter,

I'm glad you posted this question to Hyland Community!  

While I don't know the answer to your question, I may be able to point you to a few resources: 

• The Workflow product group - This group is dedicated to questions and conversation surrounding Workflow. 
• The Keywords / Key Groups / Key Records product group- This group is dedicated to questions and conversation surrounding Keywords. 
• Workflow (MRGs) - MRG's exist for each Hyland product and act as a user manual to help sharpen product knowledge. MRG's can be found in the resources section of Product groups (mentioned above) or by using the site's search. Select an MRG based on your version.
• A past forum post that may relate to your issue: Autofill Keyword Set "Failed to expand keyset"
• This Technical Support Knowledge Base article regarding external autofill keysets not expanding

I also re-tagged your post with relevant groups to surface in those product groups to get it under the eyes of product experts who may be able to provide an answer. Feel free to edit this post and add any other applicable tags (ex. products, modules, user groups on the site). I hope this helps -- let me know!!

[Sophia_Kerr]

Hi Tammy, 

I appreciate you taking the time to document and share this.

I have just a few initial questions. 

• What version of OnBase is your organization using? 
• Are the Keyword Types populated by the External AutoFill Keyword Set contained within a SIKG or MIKG? 

Thank you,

Sophia