I am working on upgrading my test environment to 23.1.8. I am working with new VMs with Server 2022 installed and updated. This is a fresh install, not in-place upgrade. I am having an issue with Diagnostics Console. It won't start unless it is running compatibility mode for Windows Vista (Service Pack 2). The Diagnostics Service starts fine. There are two errors in the Application Event Log. One that references .Net Framework 4.0. I have .Net Framework 4.8.1 installed. I tried installing .Net Framework 4.0, but since 4.8 is included in the OS, it won't install. Says a newer version already exists. The other references kernelbase.dll. The full text of the errors are at the end of the post.
I think something is going wrong during the install because I'm also not getting the Hyland icon. It's the generic application icon. I verified the msi was unblocked. I'm a local administrator on the server. I guess I can leave it running in compatibility mode, but it seems wonky to have to do that with new software.
I'm also working with my FLOS, but I thought I might put this out there in case anyone has run into this.
Thanks in advance for any advice!
Kris
Log Name: Application
Source: Application Error
Date: 2/20/2024 2:38:11 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: OnBaseTest7.ci.kennewick.wa.us
Description:
Faulting application name: DiagnosticsConsole.exe, version: 23.1.2.0, time stamp: 0xba41eaf7
Faulting module name: KERNELBASE.dll, version: 10.0.20348.2227, time stamp: 0xe95c736c
Exception code: 0xe0434352
Fault offset: 0x000000000003f19c
Faulting process id: 0xf74
Faulting application start time: 0x01da644d7c0926c7
Faulting application path: C:\Program Files (x86)\Hyland\Diagnostics Console\DiagnosticsConsole.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: e298b5c3-99c3-4678-9ee0-e6900826d344
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-02-20T22:38:11.9082662Z" />
<EventRecordID>4696</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>OnBaseServer</Computer>
<Security />
</System>
<EventData>
<Data>DiagnosticsConsole.exe</Data>
<Data>23.1.2.0</Data>
<Data>ba41eaf7</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.20348.2227</Data>
<Data>e95c736c</Data>
<Data>e0434352</Data>
<Data>000000000003f19c</Data>
<Data>f74</Data>
<Data>01da644d7c0926c7</Data>
<Data>C:\Program Files (x86)\Hyland\Diagnostics Console\DiagnosticsConsole.exe</Data>
<Data>C:\Windows\System32\KERNELBASE.dll</Data>
<Data>e298b5c3-99c3-4678-9ee0-e6900826d344</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Log Name: Application
Source: .NET Runtime
Date: 2/20/2024 2:38:11 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: OnBaseTest7.ci.kennewick.wa.us
Description:
Application: DiagnosticsConsole.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Security.SecurityException
at System.Diagnostics.EventLog.FindSourceRegistration(System.String, System.String, Boolean, Boolean)
at System.Diagnostics.EventLog.SourceExists(System.String, System.String, Boolean)
at System.Diagnostics.EventLog.SourceExists(System.String)
at Hyland.Diagnostics.DebugConsole.EntryPoint..cctor()
Exception Info: System.TypeInitializationException
at Hyland.Diagnostics.DebugConsole.EntryPoint.Main(System.String[])
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-02-20T22:38:11.7832671Z" />
<EventRecordID>4695</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>OnBaseTest7.ci.kennewick.wa.us</Computer>
<Security />
</System>
<EventData>
<Data>Application: DiagnosticsConsole.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Security.SecurityException
at System.Diagnostics.EventLog.FindSourceRegistration(System.String, System.String, Boolean, Boolean)
at System.Diagnostics.EventLog.SourceExists(System.String, System.String, Boolean)
at System.Diagnostics.EventLog.SourceExists(System.String)
at Hyland.Diagnostics.DebugConsole.EntryPoint..cctor()
Exception Info: System.TypeInitializationException
at Hyland.Diagnostics.DebugConsole.EntryPoint.Main(System.String[])
</Data>
</EventData>
</Event>
