03-03-2022 10:01 AM
We are currently on OnBase Mobile 17 and are upgrading to EP5 in a few weeks. With the new EP5 Mobile App, our coding form view is not user friendly, it's completely bunched up on the iPhone. Much different user experience than what we are seeing with Mobile 17. On the iPad, it's better, but most of our employees are utilizing the mobile app on their iPhone for coding and approval. Do you know if there is anything we can do to present the form on the iPhone to be the same user experience as Mobile 17? We are moving to a 19C database, so we are forced to upgrade to the EP5 mobile version.
EP5 Version Example
Mobile 17 Example
Thank you,
Carrie Sorrells
03-11-2022 01:44 PM
Hi
If you are still having this issue with displaying Unity Form on iPhones, I encourage you to open a support ticket with FLOS (first line of support) so that a Support person can work with you directly to resolve this issue.
Thanks,
~Alan
03-11-2022 02:19 PM
03-14-2022 05:32 AM
Hi
Thank you for letting me know that you have already opened a Case for this issue. I am now following your Case and will update this Community thread with the solution.
Thanks!
~Alan
03-23-2022 08:15 AM
FYI there is a fix in process for this and should be out with the April 6th EP5 backport. It's technically the EP6 code base, but will be backported to EP5 as that is the last version to support legacy MobileBroker.
Find what you came for
We want to make your experience in Hyland Connect as valuable as possible, so we put together some helpful links.