When attempting to index documents that are scanned into Epic within a Citrix Environment the following error occurs: Document#0, Type = Document Type, Description = Description, Error = Required ouput parameter 'docid' is missing for: StoreDocument (Metho

[#1]

When attempting to index documents that are scanned into Epic within a Citrix Environment the following error occurs: Document#0, Type = Document Type, Description = Description, Error = Required ouput parameter 'docid' is missing for: StoreDocument (Method: 'StoreDocument', Type: 'Hyland.Core.ServiceHandlers.Storage, Hyland.Core.Servicehandlers, Version=9.2.1.67,Culture=neutral, PublicKeyToken=null". What could cause this?

Also Event Viewer shows the following error:

Event Type:       Error
Event Source:    Hyland Application Server
Event Category: None
Event ID:           0
Date:                12/13/2010
Time:                2:14:19 PM
User:                N/A
Computer:         SSOOBWEB1
Description:
1) Exception Information

*********************************************

Exception Type: Hyland.Services.SessionNotFoundException
ErrorCode: SESSION_NOT_FOUND
Message: Failed to get session for session id: 28f7da21-ac22-4e0e-a0cb-94d758508b9c. Client host address: 10.101.102.18 (10.101.102.18)
Data: System.Collections.ListDictionaryInternal
TargetSite: Void throwSessionException(System.String)
HelpLink: NULL
Source: Hyland.Services
StackTrace Information
*********************************************
   at Hyland.Services.AppServices.throwSessionException(String sessionId)
   at Hyland.Services.AppServices.GetSession(String sessionId, Boolean netSession)
   at Hyland.Services.CoreServicesAuthenticator.Authenticate(Object[] extra)
   at Hyland.Services.ServiceClassBase.get_Session()
   at Hyland.Core.ServiceHandlers.Viewer.get_Document()
   at Hyland.Core.ServiceHandlers.Viewer.get_Revision()
   at Hyland.Core.ServiceHandlers.Viewer.get_Rendition()
   at Hyland.Core.ServiceHandlers.Viewer.Cleanup()

[#2]

This issue is related  to the TRAIN driver compression not functioning properly over Citrix.

For full details please see:

SCR #09524:f ujitsu scanners do not work correctly with TWAIN driver compression over Citrix

----Fixed in version 72 and higher of the OBEpicScan7x.dll

To resolve this issue please contact your first line of Support to obtain the latest OBEpicScan7x.dll for your version of Epic. Then follow these steps:

1. Unregister your current obepicscan.dll file (use the system root where the file is located on your Citrix Server) and remove it from the location.

-regsvr32 -u \windows\system32\obepicscan77.dll

2.Register the new obepicscan77.dll file

-regsvr32  \windows\system32\obepicscan77.dll

3.Navigate to the registry entry on your Citrix Server for Software\ACEpicScanControl\Scan\, it may be located here:

-HKEY_LOCAL_MACHINE\Software\ACEpicScanControl\Scan\

4.In the aforementioned location create a new DWORD value: DriverCompressionOff

-Set Value of DriverCompressionOff to 1

Once these steps are complete you should be able to scan and index documents within Epic in a Citrix Environment.