Hello, Pam.
I am currently deploying a custom solution for my client in South Florida that is very similar to this. First of all, I would like to point out that RIght Fax has native functionality to email senders if they are set up through Active Directory, when a fax fails. That was one enhancement we used.
Hyland typically likes to set up "sweeps" to import faxes. However, that would required indexing etc... Nobody wants to do that! My client has the Right Fax integration. It is a service that polls based on rules you develop. We use the integration to map basic keywords like sending number, recipient number, etc...
We use rules at this point based on sending user, not the fax numbers. This works well for my client because they are just using it for one department for up to 50 users. I have built a workflow that uses the confirmation xml Right Fax generates to update keyword on the actual fax content. I do that by putting them in workflow and extracting values from the XML (which is more robust than what you can pull via the integration).
My client has to prove to certain vendors that faxes were sent successfully, so that is the major business requirement they will be using it for.
To implement your solution you are looking for, you could use similar workflows. It is a significant project but very achievable.
Thanks!
Gabe Keith
OnBase Consultant
Keith Managed Services, INC.
