Unable to send IDOCS from SAP to OnBase, and receiving the following error: "HTTP error: 500 Internal Server Error Request"

[Mark_Baker]

This is the first time setting up the Business Indexing Connector (BIC). After the initial installation items, when transations are completed in SAP the IDOC outbound configuration is configured to send immediately. However, no IDOCs are sitting in the BIC processing directory. When trying to resend the IDOCs through WE19, the following error is thrown:

"HTTP error: 500 Internal Server Error Request"

In Diagnostics Console with Trace enabled on the BIC server, the following message is recorded:

"Failed to queue IDoc with message: SendID does not exist. Please check your configuration to verify that sender ID 'PRDCLNT' exists within your system."

What would cause this issue?

[Gary_Noe]

This would be caused if the Sender ID is not configured correctly within your SAP destination. Take a look at the destinations configured in the ArchiveLink admin page and make sure that PRDCLNT is assoicated with the destination that produced the IDOC.

[Mark_Baker]

The SenderID in OnBase Connector for SAP ArchiveLink  (Admin Page | Settings | SenderID) was different than the SenderID value in SAP. At least in some versions of OnBase, the SenderIDs need to match in order for BIC to process correctly. To fix this issue, the following needs to be done:

1.) Change Sender ID in the ArchiveLink Admin page to match what is in PROD SAP.

    NOTE: The SenderID value can be seen (at least in this place) in the Distribution Model (BD64) in the Message type of SAP sending the IDOCs. This can also be verified through t-code OY25 with the logical system name.

2.) Reset IIS

3.) Run a test connection from a repository connecting with OnBase ArchiveLink

    NOTE: This is key if the solution is setup for Outbound documents. Outbounds will typically fail if an IIS reset is performed on the ArchiveLink server and the first attempt is a PUT (verb used with .aspx extension in order to store documents in OnBase).

4.) Try sending Outbound and/or IDOCs.

5.) Reset BIC Service