Can access /share but cannot login while /alfresco is not accessible

[xzibit12]

We just transferred to a new office so after booting up the Alfresco Server, I can't login to /share. I thought my password is wrong but I tried every account to login but still no luck. So I tried to access /alfresco but this time error status 404. I checked the logs and here's what I found.

05 30, 16 7:31:15 PM org.quartz.core.ErrorLogger schedulerError
SEVERE: Job (Solr.CoreTracker-alfresco threw an exception.
org.quartz.SchedulerException: Job threw an unhandled exception. [See nested exception: org.alfresco.error.AlfrescoRuntimeException: 04300007 GetModelsDiff return status is 404]
   at org.quartz.core.JobRunShell.run(JobRunShell.java:227)
   at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:563)
Caused by: org.alfresco.error.AlfrescoRuntimeException: 04300007 GetModelsDiff return status is 404
   at org.alfresco.solr.client.SOLRAPIClient.getModelsDiff(SOLRAPIClient.java:1010)
   at org.alfresco.solr.tracker.CoreTracker.trackModels(CoreTracker.java:1630)
   at org.alfresco.solr.tracker.CoreTracker.trackRepository(CoreTracker.java:1134)
   at org.alfresco.solr.tracker.CoreTracker.updateIndex(CoreTracker.java:491)
   at org.alfresco.solr.tracker.CoreTrackerJob.execute(CoreTrackerJob.java:45)
   at org.quartz.core.JobRunShell.run(JobRunShell.java:216)
   … 1 more

[steven_okennedy]

Hi xzibit12,

The error you've attached above is coming from Solr, saying that it can't connect to Alfresco.  Similarly, the 404 you're getting and the fact that Share won't log in is because they can't find Alfresco either.  So when you booted up the application, something (an error) stopped the alfresco web app from starting correctly.

The best thing to do is shut Alfresco down, backup and remove your logs (optional - but useful to see only the infromation that's relevant to the error) and start the server again.  Follow through the alfresco.log as the system is starting up and look for the first main error that stops the application running (it'll say something like "Context Initialization Failed" just after it, which means that tomcat has abandoned trying to start the web app (although the other webapps like Share and Solr will still continue to be loaded)

Regards

Steven

[xzibit12]

Hi Steven,


See attached log after rebooting alfresco and deleting old logs.

[xzibit12]

Hi Steven,

Alfresco is working now. After checking /etc/hosts I updated it with the correct IP address.

[steven_okennedy]

Good stuff!