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As shared previously, Hyland has transitioned to Microsoft Teams as our preferred conferencing platform. As part of this change, we’ve observed that many customer organizations have restricted screen sharing and remote-control permissions, leading to delays in troubleshooting and issue resolution.
To help avoid these delays, we recommend all customers who work closely with Hyland — particularly those involved in building, configuring or troubleshooting systems — coordinate with their internal IS departments to enable screen sharing and remote-control access on a limited basis.
To help avoid these delays, we recommend all customers who work closely with Hyland — particularly those involved in building, configuring or troubleshooting systems — coordinate with their internal IS departments to enable screen sharing and remote-control access on a limited basis.
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