11-19-2012 12:44 PM
I have 1 parent folder created with two child folders. One child folder called DOCUMENTS appears to be working fine, however, the 2nd child folder called AWARD LETTERS is not being auto created ... but used to work fine.
I'm fairly new to OnBase and troubleshooting issues ... so far I've compared folder keyword types and doc types on both Child Folders, and they are the same. Folder Types values are also the same.
Any help or guidance would be appreciated.
DM
11-26-2012 05:13 AM
Good morning, and thank you for your question.
There are several settings you can check when troubleshooting folder auto-creation. Some of them are rather basic, but they're still worth checking.
Also consider where the parent folder is being created. After you configure folder auto-creation, the OnBase Client will respect the configuration once it is restarted. For Core-based modules (like the Web Client), the configuration will not be respected until the Application Server's cache or application pool is reset. (Caution: Recycling the Application Server's application pool disconnects users who are currently connected to the Application Server. Any unsaved work by those users will be lost.)
I hope this information helps.
-Carly
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