Unable to fetch remote packages list: Connect server refused authentication (returned 401)

[ElmarKnipp_]

I have the Nuxeo Platform in the fasttrack editon on an Ubuntu server 16.04.3 LTS since a year. I have no access to Nuxeo Studio. Everything works fine.

Yesterday I wanted to update the system ("apt update; apt dist-upgrade") and the nuxeo package was in the list of upgradeable items.

But the configuration step of the packages resulted in an error with the following output:

root@nuxeo:/tmp# apt dist-upgrade
Reading package lists... Done
Building dependency tree       
Reading state information... Done
Calculating upgrade... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
1 not fully installed or removed.
After this operation, 0 B of additional disk space will be used.
Do you want to continue? [Y/n] 
Setting up nuxeo (9.10-01) ...
 * Trying to reinstall previously installed packages
Detected Tomcat server.
Nuxeo home:          /var/lib/nuxeo/server
Nuxeo configuration: /etc/nuxeo/nuxeo.conf
Include template: /var/lib/nuxeo/server/templates/common-base
Include template: /var/lib/nuxeo/server/templates/common
Include template: /var/lib/nuxeo/server/templates/postgresql
Include template: /var/lib/nuxeo/server/templates/default
Include template: /var/lib/nuxeo/server/templates/mongodb
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to install unknown package: nuxeo-jsf-ui
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unknown dependency: nuxeo-cmf
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Unable to fetch remote packages list: Connect server refused authentication (returned 401)
Optional dependencies [nuxeo-jsf-ui] will be ignored for 'nuxeo-dam-6.3.3'.

Dependency resolution:
  Installation order (2):        nuxeo-web-ui-2.2.0/nuxeo-dam-6.3.3
  Local packages to install (2): nuxeo-web-ui:2.2.0, nuxeo-dam:6.3.3

Installing nuxeo-web-ui-2.2.0
Installing nuxeo-dam-6.3.3
Detected Tomcat server.
Detected Tomcat server.
Detected Tomcat server.
Job for nuxeo.service failed because the control process exited with error code. See "systemctl status nuxeo.service" and "journalctl -xe" for details.
invoke-rc.d: initscript nuxeo, action "start" failed.
* nuxeo.service - LSB: Start/stop Nuxeo
   Loaded: loaded (/etc/init.d/nuxeo; bad; vendor preset: enabled)
   Active: failed (Result: exit-code) since Thu 2018-02-08 10:02:07 CET; 10ms ago
     Docs: man:systemd-sysv-generator(8)
  Process: 3480 ExecStart=/etc/init.d/nuxeo start (code=exited, status=1/FAILURE)

Feb 08 10:02:07 nuxeo nuxeo[3480]:         at org.nuxeo.launcher.config.ConfigurationGenerator.verifyInstallation(ConfigurationGenerator.java:1280)
Feb 08 10:02:07 nuxeo nuxeo[3480]:         at org.nuxeo.launcher.NuxeoLauncher.doStart(NuxeoLauncher.java:2048)
Feb 08 10:02:07 nuxeo nuxeo[3480]:         at org.nuxeo.launcher.NuxeoLauncher.doStart(NuxeoLauncher.java:1903)
Feb 08 10:02:07 nuxeo nuxeo[3480]:         at org.nuxeo.launcher.NuxeoLauncher.launch(NuxeoLauncher.java:1154)
Feb 08 10:02:07 nuxeo nuxeo[3480]:         at org.nuxeo.launcher.NuxeoLauncher.main(NuxeoLauncher.java:1110)
Feb 08 10:02:07 nuxeo nuxeo[3480]:    ...fail!
Feb 08 10:02:07 nuxeo systemd[1]: nuxeo.service: Control process exited, code=exited status=1
Feb 08 10:02:07 nuxeo systemd[1]: Failed to start LSB: Start/stop Nuxeo.
Feb 08 10:02:07 nuxeo systemd[1]: nuxeo.service: Unit entered failed state.
Feb 08 10:02:07 nuxeo systemd[1]: nuxeo.service: Failed with result 'exit-code'.
dpkg: error processing package nuxeo (--configure):
 subprocess installed post-installation script returned error exit status 1
Errors were encountered while processing:
 nuxeo
E: Sub-process /usr/bin/dpkg returned an error code (1)
root@nuxeo:/tmp# 

Is my assumption correct that nuxeo is not supporting the non paying users anymore?

[Florent_Guillau]

No that's not correct. Nuxeo is still free for everyone. There must be a bug in the debian packagings, I'll inform relevant people.

[ElmarKnipp_]

Is there a ticket where we debian users can track this issue? Or will we be informed in this thread when this problem is resolved?

[Julien_Carsique]

The Debian package related tickets are there

[ElmarKnipp_]

Here it is (replaced sensible data with XXXX):

nuxeoctl showconf
Detected Tomcat server.
Nuxeo home:          /var/lib/nuxeo/server
Nuxeo configuration: /etc/nuxeo/nuxeo.conf
Include template: /var/lib/nuxeo/server/templates/common-base
Include template: /var/lib/nuxeo/server/templates/common
Include template: /var/lib/nuxeo/server/templates/postgresql
Include template: /var/lib/nuxeo/server/templates/default
Include template: /var/lib/nuxeo/server/templates/mongodb
***** Nuxeo instance configuration *****
NUXEO_CONF: /etc/nuxeo/nuxeo.conf
NUXEO_HOME: /var/lib/nuxeo/server
Instance CLID: 5f5fb69d-2c96-435f-b5a2-7cc9612f3559--db3472bd-f108-4890-8088-b30e2e47d29d
** Distribution
- name: server
- server: tomcat
- version: 9.10
- date: 201712201724
- packaging: deb
** Packages:
- nuxeo-template-rendering-samples (version: 6.7.3 - id: nuxeo-template-rendering-samples-6.7.3 - state: downloaded)
- nuxeo-dam (version: 6.3.3 - id: nuxeo-dam-6.3.3 - state: downloaded)
- nuxeo-liveconnect (version: 1.2.3 - id: nuxeo-liveconnect-1.2.3 - state: downloaded)
- nuxeo-template-rendering (version: 6.7.3 - id: nuxeo-template-rendering-6.7.3 - state: downloaded)
- nuxeo-web-ui (version: 2.2.0 - id: nuxeo-web-ui-2.2.0 - state: started)
- nuxeo-drive (version: 1.7.3 - id: nuxeo-drive-1.7.3 - state: downloaded)
- nuxeo-spreadsheet (version: 1.3.3 - id: nuxeo-spreadsheet-1.3.3 - state: downloaded)
- nuxeo-vision (version: 1.2.3 - id: nuxeo-vision-1.2.3 - state: downloaded)
- nuxeo-showcase-content (version: 1.2.3 - id: nuxeo-showcase-content-1.2.3 - state: downloaded)
** Templates:
Database template: mongodb
Base template: postgresql
** Settings from nuxeo.conf:
JAVA_OPTS=-server -Xms512m -Xmx1024m -Dfile.encoding=UTF-8 -Dmail.mime.decodeparameters=true -Djava.util.Arrays.useLegacyMergeSort=true -Xloggc:"/var/log/nuxeo/gc.log" -verbose:gc -XX:+PrintGCDetails -XX:+PrintGCTimeStamps -Djava.net.preferIPv4Stack=true -Djava.awt.headless=true -Djava.util.logging.config.file=/var/lib/nuxeo/server/conf/logging.properties
audit.elasticsearch.enabled=true
elasticsearch.httpEnabled=true
jod.office.home=/usr/lib/libreoffice
mail.from=XXXXXXXXXXXXXXX
mail.transport.host=XXXXXXXXXXXx
nuxeo.bind.address=XXXXXXXXXXXX
nuxeo.data.dir=/var/lib/nuxeo/data
nuxeo.db.host=localhost
nuxeo.db.name=nuxeo
nuxeo.db.password=********
nuxeo.db.port=5433
nuxeo.db.user=nuxeo
nuxeo.directory.type=ldap
nuxeo.force.generation=true
nuxeo.http.proxy.host=XXXXXXXXXXXXXXX
nuxeo.http.proxy.port=8080
nuxeo.http.proxy.type=anonymous
nuxeo.installer.installedpg=true
nuxeo.installer.installeduser=true
nuxeo.installer.lastinstalledversion=9.10-01
nuxeo.installer.useautopg=true
nuxeo.ldap.binddn=XXXXXXXXXXXXXXXXXXXXX
nuxeo.ldap.bindpassword=********
nuxeo.ldap.defaultAdministratorId=XXXXXXXXXXXXXXXX
nuxeo.ldap.defaultMembersGroup=worker
nuxeo.ldap.group.mapping.label=description
nuxeo.ldap.group.mapping.name=cn
nuxeo.ldap.group.mapping.rdn=cn
nuxeo.ldap.group.searchBaseDn=XXXXXXXXXXXXXXXXXXXX
nuxeo.ldap.url=ldap://XXXXXXXXXXXXXXXXXXxx
nuxeo.ldap.user.mapping.email=mail
nuxeo.ldap.user.mapping.firstname=givenName
nuxeo.ldap.user.mapping.lastname=sn
nuxeo.ldap.user.mapping.password=********
nuxeo.ldap.user.mapping.rdn=cn
nuxeo.ldap.user.mapping.username=pager
nuxeo.ldap.user.searchBaseDn=XXXXXXXXXXXXXXXx
nuxeo.log.dir=/var/log/nuxeo
nuxeo.pid.dir=/var/run/nuxeo
nuxeo.server.ajp.port=8009
nuxeo.server.http.port=8080
nuxeo.server.tomcat_admin.port=54476
nuxeo.templates=postgresql,mongodb
nuxeo.url=XXXXXXXXXXXXXXXXXx
nuxeo.user.anonymous.enable=false
nuxeo.user.emergency.firstname=Emergency
nuxeo.user.emergency.lastname=User
nuxeo.user.emergency.password=********
nuxeo.user.emergency.username=emergency.user
nuxeo.wizard.done=true
nuxeo.wizard.skippedpages=General,DB
org.nuxeo.dev=false
server.status.key=********
****************************************

[#6]

hello,

I have the same ouput, did you found any answer to this pb ?

Connect server refused authentication (returned 401)