Hello Hyland Community Ecosystem users! We're pleased to share some of the latest enhancements and fixes delivered as part of our most recent sprint, Sprint 274.
New features and enhancements
Cases
When submitting a Cloud Platform support or service request, users can now access newly created cases directly after submission. This enhancement aligns the experience with Technical Support and Managed Services case submissions, making it easier to view and track case activity.
Account Details: All users
A new section has been added to Account Details displaying the company name and HSI account number for the account currently being viewed. Customers will see information for their organization. Partners viewing a supported customer account will see information for the selected customer.
Account Details: Partners
Partners can now switch between supported customer accounts directly from the Account Details page using a new account selector. This enhancement makes it easier to view customer information without returning to the Customers List.
Bug fixes
Account switching
We resolved an issue where inactive account associations could appear in the account switcher. In some cases, selecting these accounts resulted in an Access Denied message. Inactive accounts have been removed from the account selector to provide a more accurate and consistent experience.
Thank you for your continued feedback and support. These updates are part of our ongoing effort to improve the Hyland ecosystem experience, with additional enhancements planned in future releases.
