Unable to retrieve License information from Alfresco: 404

[werner]

Hello,

I have installed Alfresco 4.2 Community Enterprise and I have worked fine with it. But now I have problems after the installation of a AMP file. The application does not run. I see in the log “share.log” the following error: INFO  [org.alfresco.web.site.EditionInterceptor] Unable to retrieve License information from Alfresco: 404. Where it is the problem?
I can see the Share UI, but I can not acess. Furthermore, I can not see the Explorer UI. Any idea?

Thanks,

Best Regards.

[scouil]

Hi,

You probably have errors further up in your log.
Can you please have a second look at it and post the very first error plz.

Regards,
Scouil

[werner]

Hi,

thanks for your help.

I attach some lines of the differents logs:

—> share.log:

08:46:57,862 INFO  [org.springframework.extensions.webscripts.TemplateProcessorRegistry] Registered template processor freemarker for extension ftl
08:46:57,982 INFO  [org.springframework.extensions.webscripts.ScriptProcessorRegistry] Registered script processor javascript for extension js
08:46:57,983 INFO  [org.springframework.extensions.webscripts.TemplateProcessorRegistry] Registered template processor freemarker for extension ftl
08:46:57,987 INFO  [org.springframework.extensions.webscripts.ScriptProcessorRegistry] Registered script processor javascript for extension js
08:47:05,679 INFO  [org.springframework.extensions.webscripts.DeclarativeRegistry] Registered 381 Web Scripts (+0 failed), 395 URLs
08:47:05,680 INFO  [org.springframework.extensions.webscripts.DeclarativeRegistry] Registered 8 Package Description Documents (+0 failed)
08:47:05,680 INFO  [org.springframework.extensions.webscripts.DeclarativeRegistry] Registered 0 Schema Description Documents (+0 failed)
08:47:06,463 INFO  [org.springframework.extensions.webscripts.AbstractRuntimeContainer] Initialised Spring Surf Container Web Script Container (in 8468.33ms)
08:47:06,469 INFO  [org.springframework.extensions.webscripts.TemplateProcessorRegistry] Registered template processor freemarker for extension ftl
08:47:06,473 INFO  [org.springframework.extensions.webscripts.ScriptProcessorRegistry] Registered script processor javascript for extension js
08:50:43,855 INFO  [org.alfresco.web.site.EditionInterceptor] Unable to retrieve License information from Alfresco: 404


—> solr.log

08:50:15,039 ERROR [org.quartz.core.ErrorLogger] Job (Solr.CoreTracker-alfresco threw an exception.
org.quartz.SchedulerException: Job threw an unhandled exception. [See nested exception: org.alfresco.error.AlfrescoRuntimeException: 06110026 GetModelsDiff return status is 404]
   at org.quartz.core.JobRunShell.run(JobRunShell.java:227)
   at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:563)
Caused by: org.alfresco.error.AlfrescoRuntimeException: 06110026 GetModelsDiff return status is 404
   at org.alfresco.solr.client.SOLRAPIClient.getModelsDiff(SOLRAPIClient.java:1036)
   at org.alfresco.solr.tracker.CoreTracker.trackModels(CoreTracker.java:1790)
   at org.alfresco.solr.tracker.CoreTracker.trackRepository(CoreTracker.java:1129)
   at org.alfresco.solr.tracker.CoreTracker.updateIndex(CoreTracker.java:475)
   at org.alfresco.solr.tracker.CoreTrackerJob.execute(CoreTrackerJob.java:45)
   at org.quartz.core.JobRunShell.run(JobRunShell.java:216)
   … 1 more
08:50:15,049 ERROR [org.quartz.core.JobRunShell] Job Solr.CoreTracker-archive threw an unhandled Exception:
org.alfresco.error.AlfrescoRuntimeException: 06110027 GetModelsDiff return status is 404
   at org.alfresco.solr.client.SOLRAPIClient.getModelsDiff(SOLRAPIClient.java:1036)
   at org.alfresco.solr.tracker.CoreTracker.trackModels(CoreTracker.java:1790)
   at org.alfresco.solr.tracker.CoreTracker.trackRepository(CoreTracker.java:1129)
   at org.alfresco.solr.tracker.CoreTracker.updateIndex(CoreTracker.java:475)
   at org.alfresco.solr.tracker.CoreTrackerJob.execute(CoreTrackerJob.java:45)
   at org.quartz.core.JobRunShell.run(JobRunShell.java:216)
   at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:563)
08:50:15,050 ERROR [org.quartz.core.ErrorLogger] Job (Solr.CoreTracker-archive threw an exception.
org.quartz.SchedulerException: Job threw an unhandled exception. [See nested exception: org.alfresco.error.AlfrescoRuntimeException: 06110027 GetModelsDiff return status is 404]
   at org.quartz.core.JobRunShell.run(JobRunShell.java:227)
   at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:563)
Caused by: org.alfresco.error.AlfrescoRuntimeException: 06110027 GetModelsDiff return status is 404
   at org.alfresco.solr.client.SOLRAPIClient.getModelsDiff(SOLRAPIClient.java:1036)
   at org.alfresco.solr.tracker.CoreTracker.trackModels(CoreTracker.java:1790)
   at org.alfresco.solr.tracker.CoreTracker.trackRepository(CoreTracker.java:1129)
   at org.alfresco.solr.tracker.CoreTracker.updateIndex(CoreTracker.java:475)
   at org.alfresco.solr.tracker.CoreTrackerJob.execute(CoreTrackerJob.java:45)
   at org.quartz.core.JobRunShell.run(JobRunShell.java:216)
   … 1 more
08:50:30,055 ERROR [org.quartz.core.JobRunShell] Job Solr.CoreTracker-archive threw an unhandled Exception:
org.alfresco.error.AlfrescoRuntimeException: 06110028 GetModelsDiff return status is 404
   at org.alfresco.solr.client.SOLRAPIClient.getModelsDiff(SOLRAPIClient.java:1036)
   at org.alfresco.solr.tracker.CoreTracker.trackModels(CoreTracker.java:1790)
   at org.alfresco.solr.tracker.CoreTracker.trackRepository(CoreTracker.java:1129)
   at org.alfresco.solr.tracker.CoreTracker.updateIndex(CoreTracker.java:475)
   at org.alfresco.solr.tracker.CoreTrackerJob.execute(CoreTrackerJob.java:45)
   at org.quartz.core.JobRunShell.run(JobRunShell.java:216)
   at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:563)
08:50:30,056 ERROR [org.quartz.core.ErrorLogger] Job (Solr.CoreTracker-archive threw an exception.
org.quartz.SchedulerException: Job threw an unhandled exception. [See nested exception: org.alfresco.error.AlfrescoRuntimeException: 06110028 GetModelsDiff return status is 404]
   at org.quartz.core.JobRunShell.run(JobRunShell.java:227)
   at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:563)
Caused by: org.alfresco.error.AlfrescoRuntimeException: 06110028 GetModelsDiff return status is 404
   at org.alfresco.solr.client.SOLRAPIClient.getModelsDiff(SOLRAPIClient.java:1036)
   at org.alfresco.solr.tracker.CoreTracker.trackModels(CoreTracker.java:1790)
   at org.alfresco.solr.tracker.CoreTracker.trackRepository(CoreTracker.java:1129)
   at org.alfresco.solr.tracker.CoreTracker.updateIndex(CoreTracker.java:475)
   at org.alfresco.solr.tracker.CoreTrackerJob.execute(CoreTrackerJob.java:45)
   at org.quartz.core.JobRunShell.run(JobRunShell.java:216)
   … 1 more
08:50:30,065 ERROR [org.quartz.core.JobRunShell] Job Solr.CoreTracker-alfresco threw an unhandled Exception:
org.alfresco.error.AlfrescoRuntimeException: 06110029 GetModelsDiff return status is 404
   at org.alfresco.solr.client.SOLRAPIClient.getModelsDiff(SOLRAPIClient.java:1036)
   at org.alfresco.solr.tracker.CoreTracker.trackModels(CoreTracker.java:1790)
   at org.alfresco.solr.tracker.CoreTracker.trackRepository(CoreTracker.java:1129)
   at org.alfresco.solr.tracker.CoreTracker.updateIndex(CoreTracker.java:475)
   at org.alfresco.solr.tracker.CoreTrackerJob.execute(CoreTrackerJob.java:45)
   at org.quartz.core.JobRunShell.run(JobRunShell.java:216)
   at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:563)
08:50:30,065 ERROR [org.quartz.core.ErrorLogger] Job (Solr.CoreTracker-alfresco threw an exception.
org.quartz.SchedulerException: Job threw an unhandled exception. [See nested exception: org.alfresco.error.AlfrescoRuntimeException: 06110029 GetModelsDiff return status is 404]
   at org.quartz.core.JobRunShell.run(JobRunShell.java:227)
   at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:563)
Caused by: org.alfresco.error.AlfrescoRuntimeException: 06110029 GetModelsDiff return status is 404
   at org.alfresco.solr.client.SOLRAPIClient.getModelsDiff(SOLRAPIClient.java:1036)
   at org.alfresco.solr.tracker.CoreTracker.trackModels(CoreTracker.java:1790)
   at org.alfresco.solr.tracker.CoreTracker.trackRepository(CoreTracker.java:1129)
   at org.alfresco.solr.tracker.CoreTracker.updateIndex(CoreTracker.java:475)
   at org.alfresco.solr.tracker.CoreTrackerJob.execute(CoreTrackerJob.java:45)
   at org.quartz.core.JobRunShell.run(JobRunShell.java:216)
   … 1 more
08:50:45,024 ERROR [org.quartz.core.JobRunShell] Job Solr.CoreTracker-archive threw an unhandled Exception:
org.alfresco.error.AlfrescoRuntimeException: 06110030 GetModelsDiff return status is 404
   at org.alfresco.solr.client.SOLRAPIClient.getModelsDiff(SOLRAPIClient.java:1036)
   at org.alfresco.solr.tracker.CoreTracker.trackModels(CoreTracker.java:1790)
   at org.alfresco.solr.tracker.CoreTracker.trackRepository(CoreTracker.java:1129)
   at org.alfresco.solr.tracker.CoreTracker.updateIndex(CoreTracker.java:475)
   at org.alfresco.solr.tracker.CoreTrackerJob.execute(CoreTrackerJob.java:45)
   at org.quartz.core.JobRunShell.run(JobRunShell.java:216)
   at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:563)
08:50:45,024 ERROR [org.quartz.core.ErrorLogger] Job (Solr.CoreTracker-archive threw an exception.
org.quartz.SchedulerException: Job threw an unhandled exception. [See nested exception: org.alfresco.error.AlfrescoRuntimeException: 06110030 GetModelsDiff return status is 404]
   at org.quartz.core.JobRunShell.run(JobRunShell.java:227)
   at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:563)
Caused by: org.alfresco.error.AlfrescoRuntimeException: 06110030 GetModelsDiff return status is 404
   at org.alfresco.solr.client.SOLRAPIClient.getModelsDiff(SOLRAPIClient.java:1036)
   at org.alfresco.solr.tracker.CoreTracker.trackModels(CoreTracker.java:1790)
   at org.alfresco.solr.tracker.CoreTracker.trackRepository(CoreTracker.java:1129)
   at org.alfresco.solr.tracker.CoreTracker.updateIndex(CoreTracker.java:475)
   at org.alfresco.solr.tracker.CoreTrackerJob.execute(CoreTrackerJob.java:45)
   at org.quartz.core.JobRunShell.run(JobRunShell.java:216)
   … 1 more
08:50:45,026 ERROR [org.quartz.core.JobRunShell] Job Solr.CoreTracker-alfresco threw an unhandled Exception:
org.alfresco.error.AlfrescoRuntimeException: 06110031 GetModelsDiff return status is 404
   at org.alfresco.solr.client.SOLRAPIClient.getModelsDiff(SOLRAPIClient.java:1036)
   at org.alfresco.solr.tracker.CoreTracker.trackModels(CoreTracker.java:1790)
   at org.alfresco.solr.tracker.CoreTracker.trackRepository(CoreTracker.java:1129)
   at org.alfresco.solr.tracker.CoreTracker.updateIndex(CoreTracker.java:475)
   at org.alfresco.solr.tracker.CoreTrackerJob.execute(CoreTrackerJob.java:45)
   at org.quartz.core.JobRunShell.run(JobRunShell.java:216)
   at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:563)
08:50:45,026 ERROR [org.quartz.core.ErrorLogger] Job (Solr.CoreTracker-alfresco threw an exception.
org.quartz.SchedulerException: Job threw an unhandled exception. [See nested exception: org.alfresco.error.AlfrescoRuntimeException: 06110031 GetModelsDiff return status is 404]
   at org.quartz.core.JobRunShell.run(JobRunShell.java:227)
   at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:563)
Caused by: org.alfresco.error.AlfrescoRuntimeException: 06110031 GetModelsDiff return status is 404
   at org.alfresco.solr.client.SOLRAPIClient.getModelsDiff(SOLRAPIClient.java:1036)
   at org.alfresco.solr.tracker.CoreTracker.trackModels(CoreTracker.java:1790)
   at org.alfresco.solr.tracker.CoreTracker.trackRepository(CoreTracker.java:1129)
   at org.alfresco.solr.tracker.CoreTracker.updateIndex(CoreTracker.java:475)
   at org.alfresco.solr.tracker.CoreTrackerJob.execute(CoreTrackerJob.java:45)
   at org.quartz.core.JobRunShell.run(JobRunShell.java:216)

The logs do not give me much information. Should I see in another log?

Thanks,

Regards

[mrogers]

It looks like alfresco is not running, that's where you need to concentrate.  Share can't read the license and solr cant read the model. There is probably an error earlier in the alfresco.log.

[werner]

Hi,

thanks mrogers!

Alfresco writes nothing in "alfresco.log", I can not see errors in this log. But the log "localhost.log" shows:

org.apache.catalina.core.StandardContext listenerStart
SEVERE: Error configurando escuchador de aplicación de clase org.apache.myfaces.webapp.StartupServletContextListener
java.lang.NoClassDefFoundError: javax/faces/context/ExternalContext
   at java.lang.Class.getDeclaredConstructors0(Native Method)
   at java.lang.Class.privateGetDeclaredConstructors(Class.java:2404)
   at java.lang.Class.getConstructor0(Class.java:2714)
   at java.lang.Class.newInstance0(Class.java:343)
   at java.lang.Class.newInstance(Class.java:325)
   at org.apache.catalina.core.DefaultInstanceManager.newInstance(DefaultInstanceManager.java:134)
   at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4727)
   at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5285)
   at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
   at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)
   at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)
   at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:618)
   at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:963)
   at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1600)
   at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
   at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
   at java.util.concurrent.FutureTask.run(FutureTask.java:166)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
   at java.lang.Thread.run(Thread.java:722)
Caused by: java.lang.ClassNotFoundException: javax.faces.context.ExternalContext
   at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1714)
   at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1559)
   … 20 more

jul 11, 2013 9:15:48 AM org.apache.catalina.core.StandardContext listenerStart
SEVERE: Se ha saltado la instalación de escuchadores de aplicación debido a error(es) previo(s)

Is this the problem?

Regards

[scouil]

Hi Werner,

We're getting closer.
However the part of the log you pasted is just a failure because of an earlier failure.

So there must be the relevant error a bit earlier in that same logfile.

Regards,

[werner]

Hi,

thanks for your help.

I have installed again Alfresco and now it runs fine. If the problem reapperas, we continue with this post.

Thank you very much.

Best Regards