Desktop Sync not working

[jpfi]

Hi,
Following twitter, my problem seems to be a common problem:
I'm unable to connect with Alfresco Cloud or on-Premise Alfresco. I've tried a few different Accounts & Systems but I've to kill the windows process everytime.
When pressing the Login-button the Client hangs.
Win7 64 Bit & AlfrescoSync-0.8.0.4

Is there somewhere a log?
Cheers, jan

[billerby]

Found the logs on MacOs now:


/Users/<userName>/Library/Application\ Support/AlfrescoSync/

Forgot the exact windows7-location but it was somewhere in c:/Users/<userName>/AppData…

/Erik

[paulhh]

The log files can be found in these locations:

   • Windows XP: C:\Documents and Settings\<username>\Application Data\AlfrescoSync
   • Windows 7: C:\Users\<username>\AppData\Roaming\AlfrescoSync
   • Mac OS X: /Users/<username>/Library/Application Support/AlfrescoSync

The log file may be quite large as we're logging a lot to identify any issues.

To connect to Cloud you need to have a premium network account.   Do you have just a free account?

For other on-premise systems, what versions have you tried?

Thanks
Paul.

[jpfi]

Hi Paul,

thx, I found my logs:
Cloud
I've a standard network account (as we're an alfresco partner) - that my log snippet:

09:25:25.430 [AWT-EventQueue-0] INFO  c.a.j.AlfrescoSyncClient - ———-Alfresco Sync Started———- 
09:25:25.539 [AWT-EventQueue-0] DEBUG c.a.j.manager.SyncManager - exceptions loaded: {^~.*=IGNORE, ^\..*=IGNORE, Microsoft User Data=IGNORE, ^.*\.(iso|exe|app|tmp|TMP)$=IGNORE, Thumbs.db=IGNORE, About Stacks.lpdf=IGNORE} 
09:25:25.542 [AWT-EventQueue-0] DEBUG c.a.j.manager.AccountManager - Creating AccountManager Instance 
09:25:25.591 [AWT-EventQueue-0] DEBUG c.a.j.manager.AccountManager - Loading accounts from preferences… 
09:25:42.490 [Thread-3] DEBUG c.a.j.filestore.RemoteFileStore - Cloud: Test Connection 
09:25:45.191 [Thread-3] DEBUG c.a.j.filestore.RemoteFileStore - Cloud: Connection Successful 
‍‍‍‍‍‍‍‍

result: Alfresco Sync hangs with a black application window & not responding anymore. I've to kill it via task manager

on-premise - vanilla 4.0.2.9 Enterprise installation. http://127.0.0.1:8080/alfresco. Nothing in the server logs & same client logs like before using the cloud.

So, it seems that the connection can be established in both cases, but the client hangs somewhere…I've a quite old JRE on my Test-VM (1.6.0.26).

Cheers, jan

[juanitolol]

Hi,

Could you check with the version 0.8.0.6 just released?

This problem should be solved.

Regards

[jpfi]

Hi,
yes, it is "starting" to work with 0.8.0.6.
my UI still freezes/crashes everytime when adding a new account or when I'm switching between Accounts.
There aren't any Exceptions in the log, thus UI listener, thread handling & co seems to be more alpha then beta 😉
The Sync itself is cool - I made a few changes like renaming, versioning etc., all my quick tests went well.
Cheers, Jan

[billerby]

Installed desktop sync 0.8.0.6 on windows7.

Connecting to a private repository results in a "hanging client"

Log file contents:

11:36:04.029 INFO  AlfrescoSyncClient - ———-Alfresco Sync Started———- 
11:36:04.210 DEBUG SyncManager - exceptions loaded: {^~.*=IGNORE, ^\..*=IGNORE, Microsoft User Data=IGNORE, ^.*\.(iso|exe|app|tmp|TMP)$=IGNORE, Thumbs.db=IGNORE, About Stacks.lpdf=IGNORE} 
11:36:04.212 DEBUG AccountManager - Creating AccountManager Instance 
11:36:04.279 DEBUG AccountManager - Loading accounts from preferences… 
11:36:37.743 DEBUG RemoteFileStore - Cloud: Test Connection 
11:36:39.146 DEBUG RemoteFileStore - Cloud: Connection Successful 
‍‍‍‍‍‍‍

[billerby]

Killed the process and tried again, this time proceeding a bit further in the logs before hanging:

11:41:01.014 TRACE UserPreferences - Saving User Preference 'accounts': ******HIDDEN****** 
11:41:01.016 TRACE SetupDialog - Account selected: PrivateAccount [server=http://projektplatsen.acando.com/alfresco, id=e06d4c31-577a-4020-a317-05a34eabb112, user=eribil, password=********, sites=null, localFolder=null] 
11:41:01.087 DEBUG SetupDialog - Favorite Sites Refresh Button Pressed ‍‍‍

[billerby]

Killing it and starting again - the favourite folders shows up and its possible to sync. However the app becomes unresponsive after some seconds, but it has pulled down the content from my site…

[juanitolol]

Could you describe what's the JRE/JDK provider you are using?