We've heard it from customers: navigating between different Hyland sites to find what you need feels fragmented and confusing. On Monday October 19, 2026, we're making changes to help fix that. As part of Hyland’s Digital Experience Alignment initiative, our digital ecosystem is getting reorganized so each site has a clearer purpose and works together the way you expect.
Here's what's changing
Community.Hyland.com becomes your hub for connection — forums, blogs, announcements, resources and peer-to-peer learning. This is where you go first when you have questions or want to learn from others.
Support.Hyland.com becomes your dedicated support portal — submit cases, manage requests, search knowledge base articles and view your account information. Everything for getting help is here.
Docs.Hyland.com remains your product documentation home.
Connect.Hyland.com is decommissioned, while blogs, forums and announcements merge with resources on the new Community experience.
These changes bring enhanced and needed clarity. You'll know exactly where to go for what you need. Community for peer wisdom, support for case management, Docs for technical details. Your self-service journey gets faster with most answers in forums or the knowledge base, but direct support is there when and where you need it.
What to expect
Customers can expect the following as we work towards finalizing the above changes.
- Now through October 12: You'll see banners letting you know what's coming when. Content stays where it is without disruption.
- October 12–19: The transition week. Community.Hyland.com and Connect.Hyland.com will look different as we prepare the new experience. You’ll notice that some content will be frozen and users will be unable to add new blogs. None of these changes will affect your ability to find information or get support. Check our status page for daily updates – we are committed to keeping you informed.
- October 19: Everything goes live. An improved support experience is found on Support.Hyland.com, Community is transformed and Connect is decommissioned. Redirects will be in place to help you navigate these site changes.
Redirects and URL mapping
Old URLs will redirect to their new homes for up to two years. To ensure a seamless transition and avoid issues after redirects are no longer in place, we recommend updating bookmarks to the new URLs.
We’ve provided a detailed URL pattern mapping guide so you know exactly what's moving where and can update as appropriate.
Help shape these changes
We want your input before October 19. Beta testers get early access to the new Community and support experience and direct influence on the final design. Apply to be part of beta testing.
Learn more
Check out our FAQ page and pattern mapping guide for all the details. Submit feedback to the team. Let’s make a better experience together.
