Digital Experience Alignment: Hyland Community and support updates ahead

[kevinrusnak]

Earlier this year, as part of our Digital Experience Alignment initiative, Hyland simplified product documentation by bringing experiences from Docs.Hyland.com, Support.Hyland.com and Docs.Alfresco.com together under Docs.Hyland.com.

That work was designed to make important resources easier to find, navigate and trust.

Now, we’re continuing that effort across additional parts of the digital ecosystem.

We heard feedback from customers, partners and users that aspects of the current experience — particularly the distinction between Hyland Community and Hyland Connect — is confusing.

We’re working to simplify that.

Peer engagement is returning to Community.Hyland.com

Over the coming months, the blog and forum experience currently on Connect.Hyland.com will transition back to Community.Hyland.com — a destination many users already know, expect and have used for years.

This change is designed to create a more familiar and intuitive community experience by bringing blogs, discussions and peer engagement back together under a single community-focused destination.

As part of this evolution, users can also expect updates to the blogs and forums experience as we continue improving how people connect, collaborate and share knowledge across the Hyland ecosystem.

Support experiences are getting a dedicated home

With Docs.Hyland.com established as the primary destination for product documentation, Support.Hyland.com is available to help us better position support experiences on a properly named website.

In the coming months, Support.Hyland.com will evolve into a dedicated support experience focused on managing support cases.

Simplifying content across the ecosystem

These changes are not only about where experiences live — they are also about better aligning content to the destinations where users naturally expect to find it.

Today, some areas of the ecosystem function as broad catch-all experiences that include a wide variety of content types, resources and information.

As part of this effort, we’re working to simplify and better organize content across the ecosystem by refining, retiring or realigning content to destinations that more clearly match their purpose.

Examples of this work may include:

• continuing to align product documentation to Docs.Hyland.com
• improving alignment between community, support and informational content
• reducing outdated, duplicate or lower-value content where appropriate
• better aligning informational, learning, training and marketing-oriented content to the destinations where users expect to find it

The goal is not simply to move content — it is to create a clearer, more intuitive experience that makes it easier for users to understand where to go, what to expect and how to find the information they need.

Continuing the Digital Experience Alignment initiative

These upcoming changes build on the same simplification work that brought product documentation together under Docs.Hyland.com.

By creating clearer destinations for documentation, community engagement and support experiences, we’re continuing to make the Hyland digital ecosystem easier to navigate, easier to understand and better aligned to user expectations.

Guidance, resources and transition support

As with the recent documentation transition, customers can expect ongoing communications, guidance and supporting resources throughout this effort.

We’ll continue sharing information to help users understand:

• what is changing across community and support experiences
• when changes are happening and what to expect
• how customers may be impacted
• timeline updates and implementation status
• redirect and transition strategies
• FAQs, guidance and supporting resources

Additional details, timelines and supporting materials will be shared as plans progress.