User deleted mysteriously & phantom admin user

[erwincwj]

Hello there,

We are currently trying out Alfresco Share (community edition 4.0) to see if it fits our companies needs and have encountered a few issues as below:

1) In the course of our usage, we found that some users e.g. user A cannot log in after a while. Our initial suspicion was incorrect password was provided. However, when another user e.g. user B logs into the same site, we see the comment "modified 1 week ago by user A(deleted user)" under documents that were previously uploaded by user A. Admin has definitely not deleted the user and we are not sure why this occur.    :?:

2) Another issue that has arise is that we are no longer able to log into admin of the tenant (probably due to the multi tenant issue), however we still see comments e.g. "Modified about a day ago by CMMI Administrator". There is only one admin and admin is no longer able to log in hence it puzzles us why these comments will still show. :shock:

I have done a search on the matter but to no avail. Any feedback and comments is much appreciated.

[mrogers]

There are some versions with a known bug in the "modified by" stuff in Share.   Not sure if that applies to your version,  but it could be misleading you.

You need to provide lots more details,  for example how are you authenticating and whether the user has actually been deleted.

[erwincwj]

Hi mrogers,

Thanks for your feedback.

We are authenticating using a user name and password. I am not sure what other way can we confirm that the user has been deleted, as we can no longer log in as Admin. The only thing we can see is the comment "modified 1 week ago by user A(deleted user)" under documents that were previously uploaded by user A. This has now happen to two users on the same tenant and the mentioned user can no longer log into the system.

Let me know what other information you need or tips we can try to troubleshoot this. Any feedback and comments is much appreciated.