I am confused on why a process diagram shows a user task of "Review Customer Rating" but this is never queued, only the "Review Profitability" is queued. Why is that? To figure out why do you have to go look into the source of the BPMN or can it be seen known from the explorer. Looking at the diagram after "Providing new sales lead" i would think 2 new processes would be queued one for "Review Profitability" which is created, but also "Review Customer Rating" which i never see.. why is this?
However, this group does not exist in the Explorer system. Hence why the task is never seen. So if you would switch that declaration to another., valid group, it would work.