I am excited to announce that we have added some new features to Community for you.
If you are a Alfresco Cloud customer and have a deployment request or configuration request for the Cloud Team, you can indicate this by selecting “Cloud Services Request – Configuration” or “Cloud Services Request – Deployment” from the Product Module drop down when submitting your case.
When you select one of these two options, a Alfresco Cloud ticket is immediately opened for you with that team and your case description and details are copied over. This empowers you to engage that team right away without waiting for a Support Analyst to review the case and create the Cloud ticket for you. A support ticket is still created in Community, and a Support Analyst will still be assigned to that case for you. They will be available to facilitate additional questions, file sharing or communications. As the Cloud Team completes their ticket it will automatically update your Support ticket with the correct status and comments related to the completed task. Additionally, if the Cloud team need more information they can post comments into your case.
This is live as of May 27th, 2025 and easy to use. Just make sure to pick Cloud Services Request from the list! We are happy to answer questions about the process in this Blog. If you have a question about a specific support case or engagement, please do so within your support case.
